STRONGHOUSE SOLUTIONS WEBSITE TERMS OF USE   Last Updated on May 1, 2024   ACCEPTANCE OF THE TERMS OF USE   These terms of use are entered into between you and Stronghouse Solutions, LLC (“Company”, “we”, “us”, “our”). These terms, together with any documents they expressly incorporate by reference, including our Privacy Policy found at https://poweredbystronghouse.com/privacy-policy/, incorporated by reference herein (collectively, these “Terms of Use”), govern your access to and use of our website located at stronghousesolutions.com (the “Website”), including all content, information, services, solutions, and functionality offered through the Website, (hereinafter collectively referred to as the “Services”), whether as a guest or a registered user.   Please read the Terms of Use carefully before you access or use the Services. By using the Services, you accept and agree to be bound and abide by these Terms of Use. If you do not want to agree to these Terms of Use, you must not access or use the Services.   Our Services, including the Website, are offered to and intended for users who are 18 years of age or older, and reside in the United States or any of its territories or possessions. By using the Services, you represent that you are 18 years of age or older and meet all of the foregoing eligibility requirements to use the Services. If you do not meet all of these requirements, you must not access or use the Services.   The Company is based in the United States and provides its Services, including the Website, for use only by persons located in the United States. We make no claims that the Services, including the Website or any of its content, is accessible or appropriate outside of the United States.   Notice Regarding Dispute Resolution and Arbitration Agreement: These Terms of Use contain provisions that govern how claims between you and the Company shall be resolved, including a Dispute Resolution and Arbitration Agreement. Your acceptance of these Terms of Use constitute your acceptance and consent to the Dispute Resolution and Arbitration Agreement outlined below. Please carefully review the Dispute Resolution and Arbitration Agreement.   Overview of the Services   Our Services include the Website, which contains a web based platform that provides information about and access to roofing and exterior home services provided by the Company, our affiliates, our business partners, and our service providers.   Accessing the Website and Account Security   We reserve the right to withdraw or amend the Website, or any other Services whether provided through the Website or otherwise, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, including for reasons such as scheduled maintenance.   By using the Website, you are acknowledge that you are responsible for:

  • Making all arrangements necessary for you to have access to the Website.
  • Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.
  • Reviewing and agreeing to the terms of our Privacy Policy, including in connection with any information you provide in order to access or use our Services.
  • Immediately notifying us of any unauthorized access to or use of the Services through your internet connection.
  • Acknowledging that Company cannot and will not be liable for any loss or damage arising from your failure to comply with the Terms of Use and our Privacy Policy.
  • Acknowledging that, by using the Website, you understand and agree that Internet transmissions are never completely private or secure, and that any message or information you send to the Website may be read or intercepted by others, notwithstanding any notices regarding encryption.
  • Agreeing that if you create a link to the Website, including by using social media features, that you will not suggest any affiliation, association, approval or endorsement on our part without our express written consent. You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission, or to disable any social media features and/or links, without notice in our discretion.

Intellectual Property Rights   The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.   These Terms of Use permit you to use the Website for your personal, non-commercial use only.   You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution.

You must not:

  • Modify copies of any materials from the Services, including the Website.
  • Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Website.
  • You must not access or use for any commercial purposes any part of the Website or any Services or materials available through the Website.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website and any other Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.   Trademarks   The Company name, the Company logo and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.   Prohibited Uses of the Website   You may use our Services, including the Website, only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Services, including the Website:

  • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
  • To send, knowingly receive, upload, download, use or re-use any material which you do not own or have a license right in, or which is not related to receiving services from Company.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation.
  • To impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing, or any domain names that include the Company marks.
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability.
  • In any manner that could disable, overburden, damage, or impair the Website or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website. You agree to not use any robot, spider or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the material on the Website, or use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent.
  • With use of any device, software or routine that interferes with the proper working of the Website. You agree to not introduce any viruses, trojan horses, worms, logic bombs, distributed denial-of-service attacks, or other material which is malicious or technologically harmful.
  • To attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website. You will not probe, scan, or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website.
  • To otherwise attempt to interfere with the proper working of the Website. You will not reverse engineer or attempt to derive the source code of the Website. You will not decompile, reverse engineer or otherwise manipulate or work with the software or software architecture of the Website. You will not use any robot or any other automatic device and you will not use any manual process to monitor or to copy any information in the Website for any unauthorized purpose. You will not use any automatic device, software, or other routine to interfere with or attempt to interfere with the functioning of the Website. You will not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to the Company on or through the Website or any service offered on or through the Website. You will not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

Reliance on Information Posted   The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.   This Website includes content provided by third parties, including materials provided by other users, and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.   Changes to the Website   We may update the content on the Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we make no representation as to the currentness of any material on the Website.   Links from the Website   If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use and/or privacy policies for such websites.   The Website may contain advertising and sponsorship from third parties. By using the Website, you acknowledge that third party advertisements may be served to you on the Website. Company is not responsible or liable for any advertisements or the products or services being advertised, and advises you to review any third party’s privacy policy and terms of use for more information about those products, services, and companies. Your dealings with advertisers and third party vendors found on or through the Website or advertisements on the Website, including your participation in promotions, purchase of goods and services, and any terms, conditions, warranties or representations associated with such activities, are solely between you and the third party advertiser or vendor.   Disclaimer of Warranties   You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website, in from any of our other Services, will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our Website for any reconstruction of any lost data. YOU USE THE SERVICES, INCLUDING THE WEBSITE, AT YOUR OWN RISK. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR FROM US OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.   YOUR USE OF THE SERVICES, INCLUDING THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES AND WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES, WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SERVICES AND WEBSITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST COMPANY FOR DISSATISFACTION WITH THE SERVICES, WEBSITE OR ANY CONTENT IS TO STOP USING THE SERVICES, WEBSITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES. YOU AGREE THAT YOUR USE OF OR RELIANCE UPON ANY INFORMATION OBTAINED THROUGH THE SERVICES OR WEBSITE IS AT YOUR OWN DISCRETION AND RISK.   THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.   THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.   Limitation on Liability   IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, BUSINESS PARTNERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, OR ANY OTHER SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.   THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.   Indemnification   You agree to defend, indemnify and hold harmless the Company, its affiliates, business partners, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Services, including the Website, including, but not limited to, your User Contributions, any use of the Website’s content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Website.   Governing Law and Jurisdiction   All matters relating to the Services, including the Website, and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule (whether of the State of Texas or any other jurisdiction).   DISPUTE RESOLUTION AND ARBITRATION AGREEMENT   PLEASE READ THIS DISPUTE RESOLUTION AND ARBITRATION AGREEMENT (“ARBITRATION AGREEMENT”) CAREFULLY, AS IT AFFECTS LEGAL RIGHTS THAT YOU MAY OTHERWISE HAVE, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. THIS ARBITRATION AGREEMENT PROVIDES FOR RESOLUTION OF ANY AND ALL CLAIMS, DISPUTES, AND CONTROVERSIES OF ANY KIND ARISING OUT OF OR RELATING TO (I) THE ARBITRATION AGREEMENT (INCLUDING ITS FORMATION, PERFORMANCE AND BREACH, APPLICATION, FORMATION, INTERPRETATION, CONSTRUCTION, VALIDITY, AND THE ARBITRABILITY OF ANY DISPUTE, (II) YOUR RELATIONSHIP WITH COMPANY, (III) THESE TERMS OF USE, THE PRIVACY POLICY, AND IF APPLICABLE, THE END USER LICENSE AGREEMENT OR MASTER SERVICES AGREEMENT, AND/OR (IV) YOUR PROSPECTIVE OR ACTUAL USE OF ANY OF OUR SERVICES, INCLUDING THE WEBSITE AND ALL SERVICES MADE AVAILABLE THROUGH OUR WEBSITE.   BY USING THE SERVICES, INCLUDING THE WEBSITE, YOU AGREE AND CONSENT TO SUBMIT ANY SUCH CLAIM, DISPUTE, OR CONTROVERSY OF ANY KIND TO BINDING ARBITRATION, UNLESS OTHERWISE CONSENTED TO IN WRITING BY COMPANY. ALL SUCH DISPUTES SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ON A CONFIDENTIAL BASIS IN ACCORDANCE WITH THEIR PROVISIONS ON CONSUMER ARBITRATION RULES (ACCESSIBLE AT WWW.ADR.ORG OR BY CALLING 1-800-778-7879).   Waiver of Class and Collective Actions. You further agree that any arbitration conducted pursuant to the Arbitration Agreement shall be conducted on an individual basis only and not as a class, collective, or representative action. YOU EXPRESSLY WAIVE YOUR RIGHT TO FILE A CLASS OR COLLECTIVE ACTION OR SEEK RELIEF ON A CLASS OR COLLECTIVE BASIS. If any court or arbitrator determines that this waiver of class or collective actions is invalid or unenforceable for any reason, such determination shall not impact the validity or enforceability of any other provision of the Arbitration Agreement and this waiver of class or collective actions shall be modified so it becomes valid and enforceable unless it must be excised as a matter of law.   Exclusive Venue for Litigation. If for any reason this Arbitration Agreement does not apply to a particular dispute, including if Company consents in writing to such effect, any claim, dispute, or controversy arising out of or relating to (i) the Arbitration Agreement, (ii) your relationship with Company, (iii) these Terms of Use, the Privacy Policy, and if applicable, the End User License Agreement or Master Services Agreement, and/or (iv) your prospective or actual use of any of our Services, including the Website, shall be instituted exclusively in the federal courts of the United States or the courts of the State of Michigan to the extent those courts are located in the City of Grand Rapids and Kent County, although we retain the right to bring any suit, action or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.   Limitation on Time to File Claims. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO (I) THE ARBITRATION AGREEMENT, (II) YOUR RELATIONSHIP WITH COMPANY, (III) THESE TERMS OF USE, THE PRIVACY POLICY, AND IF APPLICABLE, THE END USER LICENSE AGREEMENT OR MASTER SERVICES AGREEMENT, AND/OR (IV) YOUR PROSPECTIVE OR ACTUAL USE OF ANY OF OUR SERVICES, INCLUDING THE WEBSITE, MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.   Waiver and Severability   No waiver of by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.   If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.   Entire Agreement   These Terms of Use, together with our Privacy Policy, constitute the sole and entire agreement between you and the Company with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.   Contact Us   Please direct feedback, comments, requests for technical support and other communications relating to the Services to us [email protected]. Copyright Notices   All notices of copyright infringement claims should be sent to Company’s Copyright Agent by email to [email protected].   Please include the following information in your correspondence to the Copyright Agent:

  • Your name, email address, mailing address, and telephone number.
  • A description of the copyrighted work or works that you claim has been infringed with enough information to allow us to locate the material.
  • A description of why you think an infringement has taken place.
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law and that you declare under penalty of perjury that the information in your dispute is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf, accompanied by an electronic or physical signature.

Changes to the Terms of Use   We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Services thereafter.   Your continued use of the Services following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.